Enamly vs Viva AI: Which Dental AI Receptionist Is Right for Your Practice?

Viva AI is the most well-resourced competitor in the dental AI receptionist space. They have SOC 2 Type II certification, a case study from a real practice, DSO customers, and a product that handles more than just phone calls.

Writing an honest comparison of Enamly versus Viva AI means acknowledging all of that. It also means helping you understand what you are actually buying in each case, because these two products are built for different problems.

That distinction matters more than any feature comparison table.

What both products do

Enamly and Viva AI both answer inbound calls during and after office hours. Both book appointments directly into your practice management software. Both are built specifically for dental practices.

That is the overlap. After that, the products diverge significantly in scope, pricing model, and who they are designed to serve.

What Viva AI is built to do

Viva AI describes itself as an all-in-one front office platform. In addition to voice, it handles inbound text messages, web chat, outbound recall campaigns, patient forms, and payment collection. It advertises support for more than 100 languages. It targets solo practices through DSOs with three pricing tiers: Gold, Platinum, and Diamond.

That is a serious product. If you want to replace every channel your front desk manages, voice, text, email, chat, reminders, reactivation, Viva AI has built infrastructure for that.

The question is whether that is what your practice actually needs.

What Enamly is built to do

Enamly is focused. It answers phone calls during and after office hours, books appointments into your practice management software, and handles the scheduling conversation from new patient inquiry to confirmed slot. It speaks English, Spanish, and more. It gives you a practice dashboard to see what happened on every call.

Enamly does not replace your texting platform. It does not collect payments. It is not trying to rebuild your entire front office.

That focus is a deliberate decision. The problem most practices come to us with is not "we need to rebuild every front-office channel." It is "we are losing new patients to voicemail and we cannot stop it." That is a specific, expensive, solvable problem. Enamly is built to solve that problem completely rather than solve ten problems adequately.

The pricing comparison

Viva AI starts at $349 per month for its Gold tier. That is their entry-level plan.

Enamly is priced starting at $399 per month, with 600 minutes of talk time included.

The $50 difference is not the important part. The pricing model is.

Viva AI uses an AI Credits system. The Gold plan includes 4,000 credits per month, Platinum 7,000 and Diamond 12,000. Viva's homepage spells out what a credit buys: AI-answered calls use 10 credits per minute, and AI-answered messages use 5 credits each. Extra credits cost $0.10 each on Gold, $0.09 on Platinum and $0.08 on Diamond. So your monthly cost depends on how many call minutes and messages the AI handles.

Enamly's included talk time is sized for a typical practice, and most practices never come close to it. The pricing breakdown article on this site explains why the pricing model matters more than the headline number.

There is also a structural gap within Viva's Gold tier. Viva's June 2025 pricing guide states that the Gold plan does not include appointment reminders or automated campaigns. If those features are important to your practice, you are moving to Platinum at $899 per month or Diamond at $1,199 per month.

The 100+ languages question

Viva AI's 100+ language support is their headline differentiator. It is technically impressive. It is also worth asking whether it is relevant to your specific practice.

Enamly speaks English, Spanish, and more, so a larger share of your callers get help in the language they're most comfortable with.

Viva AI's 100+ language claim covers a much broader range. Whether that depth matters depends on your specific patient demographics. A practice in a dense urban market with genuinely diverse immigration populations may find value in language coverage that deep. If your callers mostly speak English, Spanish or another common language, Enamly covers them.

The question to ask is practical: what languages do your patients actually need? Get the answer from your own call logs, not a vendor's feature list.

The case study question

Viva AI publishes a case study from Soothing Dental in San Francisco. In their first 30 days, the practice generated $30,000 in production, had zero missed calls, achieved 90 percent patient satisfaction, and saved 30 staff hours per month.

Those are real numbers from a real practice. They are worth taking seriously.

They are also from a single location in a high-volume urban market. San Francisco practices operate in one of the most competitive, high-production dental markets in the country. A case study from that context does not automatically generalize to a solo practice in a suburban market with different patient demographics, different call volume, and different scheduling complexity.

When evaluating any case study in this category, ask whether the practice in the study resembles your practice. Volume, market, specialty, and patient demographics all affect outcomes.

The all-in-one question

There is a version of "more features" that is genuinely better. And there is a version that creates more surface area for things to go wrong.

When you add voice, text, email, web chat, payments, forms, and recall automation to a single platform, every one of those integrations has to work correctly every time. A payment failure creates a different kind of problem than a missed call. A text message sent to the wrong patient creates a HIPAA exposure. A recall campaign with incorrect patient data generates complaints.

More channels mean more integration points, more staff training, more configuration, and more failure modes to monitor.

Some practices genuinely need that full stack. DSOs managing 20 locations with centralized communication strategy have a different problem than a 2-dentist general practice trying to stop losing new patients to voicemail. Viva AI's platform makes sense at the scale where managing every channel from one place creates operational leverage.

For a practice that has a texting tool they like, a payment processor they trust, and a recall workflow that works, adding Viva AI means replacing or competing with all of those. That is a bigger project than it sounds in a demo.

Enamly plugs into what you already have. It answers the calls. It books the patients. It does not ask you to rebuild your communication stack.

The founder question

I built Enamly after running a dental practice. Not as a pilot or a side project. As a full-time practice owner who managed front-desk staff, dealt with Monday morning voicemail queues, and calculated exactly what a missed new-patient call cost in lifetime revenue.

That experience shapes how Enamly is designed. The conversation flow reflects how patients actually call a dental office, including the dental anxiety in their voice, the insurance question they have before they will commit to an appointment, and the way a Thursday 4:45 PM call differs from a Tuesday morning call.

Viva AI describes its product as built by industry experts. Ask any vendor, us included, who on the team has worked in a dental office, because the design decisions in a dental AI receptionist show whether the builder has sat behind a front desk.

I cannot tell you which side of that line produces a better product. What I can tell you is that it is a question worth asking before you sign a contract.

The honest comparison

The gaps in each column tell you something. Enamly does not handle text threads or payment collection. Viva AI's Gold tier does not include reminders, per its June 2025 pricing guide, and its AI work is metered in credits.

Neither product is for everyone. The question is which gaps matter for your practice.

Five questions to ask before you choose

Whether you are evaluating Enamly, Viva AI, or anything else in this category, these five questions will tell you more than any demo.

1. What happens when my AI credits run out mid-month? For Viva AI's credit-based plans, Viva publishes its extra-credit rates ($0.08 to $0.10 per credit), so the real question is how many credits your practice would use in a month. Ask for an estimate based on your call volume and get it in writing.

2. Does the integration book a specific appointment slot, or does it pass off to a scheduling link? Both products claim PMS integration. Confirm that a patient calling at 9 PM can hear "I have Tuesday at 2 PM available" and get a confirmed appointment. That is a live integration. A scheduling link is not.

3. What does onboarding actually involve? A platform covering voice, text, web chat, payments, and recall takes more configuration than a voice-only tool. Ask for a realistic onboarding timeline and what your staff needs to do during setup.

4. Who do I call when something goes wrong at 6 PM? Support response time during peak dental hours is more important than 24/7 chat support. Get specific information about support SLA and contact method.

5. What does the BAA cover? Patient name, phone number, and appointment details are PHI. The BAA should cover all of it. Ask which data the AI processes and confirm the BAA scope.

Which one is right for you

If your goal is to stop missing new patient calls and book more appointments without rebuilding your communication stack, Enamly is built for that. It starts at $399 per month, connects to the major practice management systems, and confirms the appointment before the call ends. If you are currently on an answering service or another stopgap, here is exactly what switching looks like.

If your goal is to replace your texting tool, recall system, web chat, and payment collection in addition to your phone answering, Viva AI has built infrastructure for that scope. Its credit-based plans, from $349 per month on Gold to $1,199 on Diamond, reflect a bigger product.

The honest answer is that these are different bets. Viva AI bets that practices want one vendor for everything. Enamly bets that practices want one vendor that does one thing exceptionally well.

You know your practice better than any vendor does. Start there.

See Enamly in 15 minutes

The demo is 15 minutes. You will hear Enamly answer a real call, ask the right questions, check live availability, and book the appointment. You will get a written quote before the call ends.

Book a 15-minute demo here.

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Dr. Bethel Ozumba, known as Dr. B-Bay, is the Founder and CEO of Enamly and a former practice owner who scaled his dental practice to $1.3M in revenue in its first year before selling in April 2025 to build Enamly full-time. He writes about dental practice operations and AI at enamly.ai/about/dr-bbay.