Terms & Conditions

1. Agreement to these terms

By accessing or using any website, application, or service operated by Enamly Inc. ("Enamly," "we," "us," or "our"), including enamly.ai, getenamly.com, and the Enamly practice dashboard, you agree to be bound by these Terms & Conditions. If you do not agree, do not use our services.

2. What the service does

Enamly provides an AI-powered virtual receptionist for dental practices. Our assistant answers inbound calls, answers common patient questions, and books, reschedules, or cancels appointments. Where a practice connects a supported practice management system, the assistant reads availability and writes appointments into that system. The service also sends appointment-related email and text messages at a caller's request, and provides a dashboard where practice staff can review calls and follow-up tasks.

The assistant is a scheduling and intake tool. It does not provide medical, dental, or clinical advice, does not triage medical emergencies, and does not make clinical decisions. It is instructed to route urgent clinical matters to practice staff.

3. Health information and the Business Associate Agreement

Delivering the service means handling protected health information on behalf of a dental practice. Enamly acts as a business associate and the practice as a covered entity under the Health Insurance Portability and Accountability Act.

We execute a Business Associate Agreement with each practice before handling any patient information. That agreement, not these terms, governs how protected health information may be used and disclosed, what safeguards apply, how breaches are reported, and what happens to that information when the relationship ends. Where the Business Associate Agreement and these terms conflict, the Business Associate Agreement controls.

Our security page describes the safeguards, and a current list of the providers involved is available on request.

4. Eligibility and accounts

You must be at least 18 and able to enter a binding agreement. If you use the service for a practice or other entity, you represent that you can bind it.

You are responsible for keeping account credentials confidential and for activity under your account. Tell us promptly at info@enamly.ai if you believe an account has been compromised, and remove access for staff who leave.

5. What we need from your practice

The assistant can only be as accurate as the information it is given. A practice using Enamly agrees to:

• Provide accurate practice details, hours, services, providers, and scheduling rules, and tell us when they change.
• Maintain valid credentials for any practice management system it asks us to connect, and hold the rights needed to authorize that connection.
• Review the appointments and follow-up tasks the assistant creates. The practice remains responsible for its schedule and its patient care.
• Keep its own notice of privacy practices and patient consents current, including for appointment reminders and messages.
• Use the service lawfully, and not to deliver marketing to patients who have not consented.

6. Fees and billing

Subscription fees, any one-time setup fee, and the billing period are set out in your order or signed agreement. Unless that agreement says otherwise, subscriptions bill in advance on a recurring basis and renew automatically until cancelled. Fees exclude taxes, which are your responsibility where applicable.

You may cancel at any time. Cancellation takes effect at the end of the period you have already paid for, and the service continues until then. Fees already paid are non-refundable except where the law requires a refund or where your signed agreement says otherwise.

Where we offer a trial, pilot, or evaluation period, its length and terms are set out in your order or written agreement. Unless that agreement says otherwise, a trial or pilot ends on its stated date without further obligation, and we will not begin charging you without telling you first.

If a payment fails we may suspend the service after giving notice and a reasonable opportunity to fix it. Suspension does not by itself terminate the agreement or your obligation to pay amounts already owed.

7. Text messages

By opting in to text messages from Enamly Inc. you agree to the following.

• Consent: you consent to receive messages at the number you provide. Consent is never a condition of purchase.
• Message types: appointment confirmations, scheduling links and reminders, service notifications, and, only if separately opted in, marketing.
• Frequency: varies with your interactions and use of the service.
• Cost: message and data rates may apply. Check with your carrier.
• Opt out: reply STOP at any time. You will receive one confirmation and nothing further.
• Help: reply HELP, or email info@enamly.ai.
• Carriers: carriers are not liable for delayed or undelivered messages.

We do not sell, rent, or share your phone number or opt-in information with third parties for their marketing.

8. Acceptable use

You agree not to:

• Use the service unlawfully or for an unauthorized purpose.
• Interfere with or disrupt the service.
• Attempt to gain unauthorized access to any part of our systems.
• Reverse engineer, resell, or provide the service to a third party without our written agreement.
• Submit information you lack the right to provide, or use the service to send unlawful or unsolicited messages.

9. Intellectual property

The service, including its software, prompts, models, interfaces, branding, and documentation, belongs to Enamly and its licensors. These terms grant no ownership in it. Practice data, including patient information, belongs to the practice. You grant us only the rights needed to operate the service for you, consistent with the Business Associate Agreement.

10. Availability

We work to keep the service running continuously, but we do not promise uninterrupted or error-free operation. The service depends on third parties including telephone carriers, cloud infrastructure, and practice management vendors, and it may be affected by maintenance or by events beyond our control. Any committed service levels appear in your signed agreement.

11. Disclaimers

Except as expressly stated in these terms or a signed agreement, the service is provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

The assistant uses automated speech recognition and language models. It can mishear, misunderstand, or produce an incorrect result. It is not a substitute for clinical judgment or for a trained person, and it must not be relied on for emergencies. Practices are responsible for reviewing what it schedules and for their own patient care.

12. Limitation of liability

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data, arising out of or relating to the service, even if advised of the possibility.

To the fullest extent permitted by law, Enamly's total liability arising out of or relating to the service is limited to the greater of the amounts you paid us in the twelve months before the event giving rise to the claim, or one hundred United States dollars. These limits do not apply to either party's obligations under the Business Associate Agreement, or to liability that cannot be limited by law.

13. Indemnification

You agree to indemnify and hold Enamly harmless from third-party claims arising out of your use of the service in breach of these terms, your failure to obtain consents or authorizations your own legal obligations require, or information you provide that you lacked the right to provide.

14. Term, termination, and your data

Either party may terminate as its signed agreement provides. If there is no signed agreement, either party may terminate on thirty days' written notice. We may suspend or terminate immediately for a material breach, unlawful use, or non-payment after notice.

On termination, access to the dashboard ends and the assistant stops answering calls for the practice. Protected health information is returned or destroyed as the Business Associate Agreement directs, except where law requires us to retain it, in which case it stays protected for as long as we hold it. Practices should export anything they want to keep before their access ends.

15. Governing law

These terms are governed by the laws of the State of Delaware, without regard to its conflict of laws rules. Any dispute not resolved informally will be brought in the state or federal courts located in Delaware, and both parties consent to their jurisdiction. Nothing here prevents either party from seeking injunctive relief where appropriate.

16. Changes to these terms

We may update these terms. Material changes will be reflected in the "Last updated" date above, and where a signed agreement requires advance notice we will give it directly. Continuing to use the service after a change means you accept the updated terms.

17. Contact

Questions about these terms: email info@enamly.ai or write to Enamly Inc., 25675 Nelson Way, Ste 120 PMB 3029, Katy, TX 77494, United States.

See also Privacy Policy, Security & Compliance.